Return & Refund Policy
Introduction
At Aisha Lounge, customer satisfaction is one of our highest priorities. We strive to provide quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions, eligibility requirements, and procedures for requesting a return, refund, or replacement.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
Return Eligibility
Customers may request a return within 30 days of the confirmed delivery date.
To qualify for a return, the product must meet the following conditions:
• Unused and unworn
• Returned in its original condition
• Include all original packaging, tags, and accessories
• Free from customer-caused damage, alterations, or excessive wear
Products that do not meet these requirements may not be eligible for a return or refund.
Non-Returnable Items
Certain products are not eligible for return, including:
• Final sale items
• Customized or personalized products
• Products showing signs of use or damage after delivery
• Items returned without prior authorization
If you are unsure whether your purchase qualifies for a return, please contact our customer support team before sending the item back.
How to Request a Return
Customers must contact our customer support team before returning any product.
To begin the return process, please provide:
• Full Name
• Order Number
• Email Address Used for the Purchase
• Reason for the Return
• Supporting Photos (if applicable)
After your request has been reviewed and approved, return instructions and, where applicable, a return shipping label will be provided.
Returns sent without prior authorization may be refused or experience processing delays.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us review your request quickly, please include:
• Your Order Number
• A description of the issue
• Clear photographs showing the product and packaging
After reviewing the claim, we may offer one of the following resolutions:
• A replacement product
• A full refund
• Another appropriate resolution based on the circumstances
Approved replacements are provided at no additional cost to the customer.
Exchanges
At this time, Aisha Lounge does not offer direct product exchanges.
If you would like a different product, you may return an eligible item in accordance with this policy and place a new order separately.
If the exchange request relates to a damaged, defective, or incorrect product, our support team will assist in providing an appropriate solution.
Return Shipping
Return shipping instructions will be provided after your return request has been approved.
Customers should not return products until authorization has been received from our customer support team.
Responsibility for return shipping costs may vary depending on the reason for the return and the outcome of the return review.
Restocking Fees
Aisha Lounge does not charge restocking fees for approved returns.
If your return satisfies the eligibility requirements outlined in this policy, the approved refund amount will not be reduced by additional restocking or handling charges.
Our objective is to provide customers with a fair and transparent return experience.
Refund Process
Once the returned product has been received and inspected, customers will be notified regarding the status of their refund.
If the return is approved, refunds will be issued to the original payment method used during checkout.
Original shipping charges are generally non-refundable unless the return results from an error on our part, such as receiving an incorrect or defective product.
Refund Processing Time
Approved refunds are generally processed within 5 business days after the return has been approved.
Depending on your financial institution or payment provider, additional processing time may be required before the funds appear in your account.
Processing times may vary and are outside the direct control of Aisha Lounge.
Order Cancellations
Customers may request cancellation of an order before it has entered the shipping process.
If the order has already been shipped, cancellation will no longer be possible.
However, eligible products may still qualify for return under this Return & Refund Policy after delivery.
Promotions and Discount Codes
Promotional discounts and coupon codes must be applied during checkout.
Once an order has been successfully placed, promotional discounts generally cannot be applied retroactively or refunded separately.
Refund Delays
If your approved refund has not appeared within the expected processing period, we recommend:
• Checking with your payment provider
• Contacting your financial institution
• Allowing additional processing time
If you still require assistance, please contact our customer support team with your order details, and we will be happy to investigate the matter.
Customer Responsibilities
Customers are responsible for:
• Reviewing product information before purchase
• Inspecting products upon delivery
• Following return instructions provided by our support team
• Packaging returned items securely
• Providing accurate information during the return process
Failure to follow the return procedure may delay or affect return eligibility.
Policy Updates
Aisha Lounge reserves the right to modify, revise, or update this Return & Refund Policy at any time.
Changes become effective upon publication unless otherwise required by applicable law.
Customers are encouraged to review this page periodically.
Business Information
Business Name: Aisha Lounge
Customer Support: Available 24/7
Business Operating Hours: 9:00 AM – 4:00 PM (Monday–Friday)
Business Phone No:
+1 (443) 752-9669
Business Email: info@aishalounge.store
Business Address: