Shipping Policy
Introduction
At Aisha Lounge, we are committed to providing a reliable, transparent, and efficient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled after purchase.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to the shipping terms outlined in this policy.
Order Processing
Orders are processed within 2 business days (Monday through Friday) after successful payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next available business day.
All orders go through the following stages before shipment:
• Order Confirmation
• Payment Verification
• Product Inspection
• Secure Packaging
• Shipment Preparation
• Carrier Dispatch
We make every effort to process orders as quickly and accurately as possible.
Order Cut-Off Time
Orders placed before 4:00 PM EST (GMT-05:00) on a business day will begin processing on the same business day.
Orders received after the daily cut-off time will begin processing on the following business day.
Shipping Method
Aisha Lounge currently offers:
• Standard Shipping
We work with trusted shipping providers to ensure dependable and timely delivery throughout the United States.
Shipping Coverage
At this time, Aisha Lounge ships exclusively within the United States.
We do not currently offer international shipping.
Shipping Charges
We are pleased to offer Free Standard Shipping on all orders delivered within the United States.
There are no minimum purchase requirements to qualify for free shipping.
Estimated Delivery Time
Once an order has been processed and shipped, standard delivery generally takes 2–4 business days.
Estimated delivery timelines are as follows:
• Processing Time: Up to 2 Business Days
• Transit Time: 2–4 Business Days
• Estimated Total Delivery Time: 2–6 Business Days
Delivery estimates are provided for guidance only and are not guaranteed.
Shipping Partners
To provide dependable delivery services, Aisha Lounge works with trusted shipping carriers, which may include:
• USPS
• UPS
• DHL
Shipping carriers may vary depending on the customer’s delivery location and operational requirements.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates are generally available within 24 to 48 hours after the carrier receives the shipment.
Customers may use the tracking number provided to monitor the progress of their delivery.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact our customer support team as soon as possible.
We will make reasonable efforts to accommodate requests before an order has been shipped.
Once an order has entered the shipping process, modifications or cancellations may no longer be possible.
For additional information, please review our Return & Refund Policy.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Incorrect or incomplete shipping details may result in:
• Delivery delays
• Returned shipments
• Failed delivery attempts
• Additional shipping charges where applicable
If you notice an error after placing your order, please contact us immediately so we can assist before the order is dispatched.
Delayed Deliveries
Although we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control.
Examples include:
• Severe weather conditions
• Carrier delays
• Public holidays
• High shipping volumes
• Operational disruptions
If your shipment has not arrived within the expected delivery period, please contact our customer support team so we can assist in investigating the shipment.
Lost Packages
If you believe your shipment has been lost during transit, please contact us with your order number.
We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.
Damaged Deliveries
If your package arrives damaged, please contact our customer support team within a reasonable time after delivery.
To assist with the review process, customers may be asked to provide:
• Order Number
• Clear photographs of the damaged packaging
• Photographs of the damaged product
After reviewing the claim, we will determine an appropriate resolution in accordance with our Return & Refund Policy.
Sales Tax
Applicable taxes are calculated and applied where required by applicable laws and regulations.
Any applicable charges will be displayed during checkout before payment is completed.
Delivery Summary
For your convenience, our standard shipping schedule is summarized below:
• Order Cut-Off Time: 4:00 PM EST (GMT-05:00)
• Processing Time: Up to 2 Business Days
• Shipping Transit Time: 2–4 Business Days
• Estimated Total Delivery Time: 2–6 Business Days
Policy Updates
Aisha Lounge reserves the right to modify, revise, or update this Shipping Policy at any time.
Any changes become effective immediately upon publication unless otherwise required by applicable law.
Customers are encouraged to review this policy periodically.
Contact Information
If you have any questions regarding this Shipping Policy, please contact us.
Business Name: Aisha Lounge
Customer Support: Available 24/7
Business Operating Hours: 9:00 AM – 4:00 PM (Monday–Friday)
Business Email: info@aishalounge.store
Business Address:
1934 Powers Ln
Catonsville, MD 21228-3818
United States