At Aisha Lounge, customer satisfaction is one of our highest priorities. We strive to provide quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions, eligibility requirements, and procedures for requesting a return, refund, or replacement.<\/p>\n\n\n\n
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.<\/p>\n\n\n\n
Customers may request a return within 30 days<\/strong> of the confirmed delivery date.<\/p>\n\n\n\n To qualify for a return, the product must meet the following conditions:<\/p>\n\n\n\n \u2022 Unused and unworn<\/p>\n\n\n\n \u2022 Returned in its original condition<\/p>\n\n\n\n \u2022 Include all original packaging, tags, and accessories<\/p>\n\n\n\n \u2022 Free from customer-caused damage, alterations, or excessive wear<\/p>\n\n\n\n Products that do not meet these requirements may not be eligible for a return or refund.<\/p>\n\n\n\n Certain products are not eligible for return, including:<\/p>\n\n\n\n \u2022 Final sale items<\/p>\n\n\n\n \u2022 Customized or personalized products<\/p>\n\n\n\n \u2022 Products showing signs of use or damage after delivery<\/p>\n\n\n\n \u2022 Items returned without prior authorization<\/p>\n\n\n\n If you are unsure whether your purchase qualifies for a return, please contact our customer support team before sending the item back.<\/p>\n\n\n\n Customers must contact our customer support team before returning any product.<\/p>\n\n\n\n To begin the return process, please provide:<\/p>\n\n\n\n \u2022 Full Name<\/p>\n\n\n\n \u2022 Order Number<\/p>\n\n\n\n \u2022 Email Address Used for the Purchase<\/p>\n\n\n\n \u2022 Reason for the Return<\/p>\n\n\n\n \u2022 Supporting Photos (if applicable)<\/p>\n\n\n\n After your request has been reviewed and approved, return instructions and, where applicable, a return shipping label will be provided.<\/p>\n\n\n\n Returns sent without prior authorization may be refused or experience processing delays.<\/p>\n\n\n\n If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days<\/strong> of delivery.<\/p>\n\n\n\n To help us review your request quickly, please include:<\/p>\n\n\n\n \u2022 Your Order Number<\/p>\n\n\n\n \u2022 A description of the issue<\/p>\n\n\n\n \u2022 Clear photographs showing the product and packaging<\/p>\n\n\n\n After reviewing the claim, we may offer one of the following resolutions:<\/p>\n\n\n\n \u2022 A replacement product<\/p>\n\n\n\n \u2022 A full refund<\/p>\n\n\n\n \u2022 Another appropriate resolution based on the circumstances<\/p>\n\n\n\n Approved replacements are provided at no additional cost to the customer.<\/p>\n\n\n\n At this time, Aisha Lounge does not offer direct product exchanges.<\/p>\n\n\n\n If you would like a different product, you may return an eligible item in accordance with this policy and place a new order separately.<\/p>\n\n\n\n If the exchange request relates to a damaged, defective, or incorrect product, our support team will assist in providing an appropriate solution.<\/p>\n\n\n\n Return shipping instructions will be provided after your return request has been approved.<\/p>\n\n\n\n Customers should not return products until authorization has been received from our customer support team.<\/p>\n\n\n\n Responsibility for return shipping costs may vary depending on the reason for the return and the outcome of the return review.<\/p>\n\n\n\n Aisha Lounge does not charge restocking fees for approved returns.<\/p>\n\n\n\n If your return satisfies the eligibility requirements outlined in this policy, the approved refund amount will not be reduced by additional restocking or handling charges.<\/p>\n\n\n\n Our objective is to provide customers with a fair and transparent return experience.<\/p>\n\n\n\n Once the returned product has been received and inspected, customers will be notified regarding the status of their refund.<\/p>\n\n\n\n If the return is approved, refunds will be issued to the original payment method used during checkout.<\/p>\n\n\n\n Original shipping charges are generally non-refundable unless the return results from an error on our part, such as receiving an incorrect or defective product.<\/p>\n\n\n\n Approved refunds are generally processed within 5 business days<\/strong> after the return has been approved.<\/p>\n\n\n\n Depending on your financial institution or payment provider, additional processing time may be required before the funds appear in your account.<\/p>\n\n\n\n Processing times may vary and are outside the direct control of Aisha Lounge.<\/p>\n\n\n\n Customers may request cancellation of an order before it has entered the shipping process.<\/p>\n\n\n\n If the order has already been shipped, cancellation will no longer be possible.<\/p>\n\n\n\n However, eligible products may still qualify for return under this Return & Refund Policy after delivery.<\/p>\n\n\n\n Promotional discounts and coupon codes must be applied during checkout.<\/p>\n\n\n\n Once an order has been successfully placed, promotional discounts generally cannot be applied retroactively or refunded separately.<\/p>\n\n\n\n If your approved refund has not appeared within the expected processing period, we recommend:<\/p>\n\n\n\n \u2022 Checking with your payment provider<\/p>\n\n\n\n \u2022 Contacting your financial institution<\/p>\n\n\n\n \u2022 Allowing additional processing time<\/p>\n\n\n\n If you still require assistance, please contact our customer support team with your order details, and we will be happy to investigate the matter.<\/p>\n\n\n\n Customers are responsible for:<\/p>\n\n\n\n \u2022 Reviewing product information before purchase<\/p>\n\n\n\n \u2022 Inspecting products upon delivery<\/p>\n\n\n\n \u2022 Following return instructions provided by our support team<\/p>\n\n\n\n \u2022 Packaging returned items securely<\/p>\n\n\n\n \u2022 Providing accurate information during the return process<\/p>\n\n\n\n Failure to follow the return procedure may delay or affect return eligibility.<\/p>\n\n\n\n Aisha Lounge reserves the right to modify, revise, or update this Return & Refund Policy at any time.<\/p>\n\n\n\n Changes become effective upon publication unless otherwise required by applicable law.<\/p>\n\n\n\n Customers are encouraged to review this page periodically.<\/p>\n\n\n\n Business Name: Aisha Lounge<\/p>\n\n\n\n Customer Support: Available 24\/7<\/p>\n\n\n\n Business Operating Hours: 9:00 AM \u2013 4:00 PM (Monday\u2013Friday)<\/p>\n\n\n\n Business Phone No:<\/p>\n\n\n\n +1 (443) 752-9669<\/p>\n\n\n\n Business Email: info@aishalounge.store<\/a><\/p>\n\n\n\n Business Address:<\/p>\n\n\n\nNon-Returnable Items<\/h3>\n\n\n\n
How to Request a Return<\/h3>\n\n\n\n
Damaged, Defective, or Incorrect Items<\/h3>\n\n\n\n
Exchanges<\/h3>\n\n\n\n
Return Shipping<\/h3>\n\n\n\n
Restocking Fees<\/h3>\n\n\n\n
Refund Process<\/h3>\n\n\n\n
Refund Processing Time<\/h3>\n\n\n\n
Order Cancellations<\/h3>\n\n\n\n
Promotions and Discount Codes<\/h3>\n\n\n\n
Refund Delays<\/h3>\n\n\n\n
Customer Responsibilities<\/h3>\n\n\n\n
Policy Updates<\/h3>\n\n\n\n
Business Information<\/h3>\n\n\n\n