{"id":30,"date":"2026-05-22T16:09:20","date_gmt":"2026-05-22T16:09:20","guid":{"rendered":"https:\/\/aishaslounge.store\/?page_id=30"},"modified":"2026-06-04T06:50:27","modified_gmt":"2026-06-04T06:50:27","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/aishaslounge.store\/?page_id=30","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Aisha Lounge, customer satisfaction is extremely important to us. If your purchase does not meet your expectations, we provide a straightforward and fair return and refund process. By placing an order with Aisha Lounge, you agree to the terms outlined below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Eligibility (30-Day Policy)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may request a return within 30 days of receiving their order. To qualify for a return, items must meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused and unworn.<\/li>\n\n\n\n<li>Returned in original condition.<\/li>\n\n\n\n<li>Include all original packaging, tags, and accessories.<\/li>\n\n\n\n<li>Free from damage caused after delivery.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that products showing signs of use, wear, alteration, or customer-caused damage may not qualify for a refund or return. Final sale items and customized products are non-returnable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. How to Start a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before sending any item back, customers must first contact our support team for approval.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email Support:<\/strong> <a href=\"mailto:support@aishalounge.com\">support@aishalounge.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once approved, a return shipping label will be provided through email. Customers can print the label and return the parcel to our registered return address. Returns sent without prior authorization may not be accepted or processed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Damaged, Defective, or Incorrect Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. Include clear photos showing the issue for faster assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the situation, customers may choose between:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A replacement item at no additional cost.<\/li>\n\n\n\n<li>A full refund to the original payment method.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Replacement delivery times may vary depending on location and shipping conditions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aisha Lounge does not currently offer direct product exchanges. If you would like a different item, please return the original product following our return process and place a new order separately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For damaged or incorrect products, replacement items will be arranged without additional charges.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Restocking Fees<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aisha Lounge believes in maintaining a fair and transparent return experience for every customer. For this reason, we do not charge any restocking fees on approved returns. If your return request meets the conditions outlined in this policy, the amount eligible for refund will not be reduced by additional handling or restocking charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our goal is to make the return process as simple and stress-free as possible, allowing customers to shop with confidence. However, returned items must still comply with all return eligibility requirements, including being unused, in original condition, and returned with all original packaging and accessories.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Refund Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After we receive and inspect the returned item, customers will receive an email notification regarding the refund status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds are issued back to the original payment method used during checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund Processing Time:<\/strong><br>Refunds are generally processed within 5 business days after approval. Please note that banking institutions and payment providers may require additional time to complete the transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Original shipping charges are non-refundable unless the return is due to an error on our part.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Order Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be canceled for a full refund before shipment has been processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been shipped, cancellations are no longer possible. However, customers may still return eligible items according to this Return &amp; Refund Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Promotions &amp; Discount Codes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All promotional offers and discount codes must be applied during checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unfortunately, discount codes cannot be added or refunded after an order has already been placed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Refund Delays<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your refund has not appeared within 5 business days after approval, please contact our support team with your order number for further assistance. We will gladly help investigate and resolve the issue as quickly as possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Brand Name:<\/strong>&nbsp;Aisha Lounge<br><strong>Customer Support:<\/strong>&nbsp;24\/7<br><strong>Business Operating Hours:<\/strong>&nbsp;9:00 AM to 4:00 PM (Monday to Friday)<br><strong>Business Email:&nbsp;<a href=\"mailto:info@envoro.store\">info@aishalounge.store<\/a><\/strong><br><strong>Physical Address:<\/strong>&nbsp;1934 POWERS LN, CATONSVILLE, MD 21228-3818-348<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Aisha Lounge, customer satisfaction is extremely important to us. If your purchase does not meet your expectations, we provide<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aishaslounge.store\/index.php?rest_route=\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aishaslounge.store\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aishaslounge.store\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aishaslounge.store\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aishaslounge.store\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=30"}],"version-history":[{"count":4,"href":"https:\/\/aishaslounge.store\/index.php?rest_route=\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":604,"href":"https:\/\/aishaslounge.store\/index.php?rest_route=\/wp\/v2\/pages\/30\/revisions\/604"}],"wp:attachment":[{"href":"https:\/\/aishaslounge.store\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}